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how_to:jubilado_airline_discounts [2025/09/13 15:41] – Even more updates and clarity for Copa tomfhow_to:jubilado_airline_discounts [2025/09/24 15:59] (current) – Update Copa and United tomf
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 As of September 2025, Copa online web and the Copa mobile app show different fares, so check both sources for your preferred fare!   As of September 2025, Copa online web and the Copa mobile app show different fares, so check both sources for your preferred fare!  
  
-You have to document your discount each time - Copa is no longer storing jubilado details for future use.+You have to document your discount each time - Copa is no longer storing jubilado details for future use. September 2025: Copa just approved a post-purchase refund for me (using the process described below) and advised me to retain and re-use my case number for future purchases, asking me to secure the discount in advance of purchase. So it may be that Copa is again storing jubilado data in the form of your first 'case' under the case number.
  
-First option: Book in person at the airport or at Copa's David office. They only store your jubilado information for the day's purchase. +First option: Book in person at the airport or at Copa's David office. They only use your jubilado information for the day's purchase, and do not store it for future use.
  
-Second option: Go online. The mobile app does not let you save the reservation before paying; however, the agent at the David office advised me to pay the full price in the app (because it showed a better fare than she was able to calculate for me), and request a refund through the customer service portal, as per below. But if you can still reserve your ticket before paying at the website, go ahead and confirm your ticket and place it on 24-hour hold without paying. Write down your reservation code. Then, request the discount online (or a refund of the discount if you already paid) with their form. +Second option: Go online. The mobile app does not let you save the reservation before paying; however, the agent at the David office advised me to pay the full price in the app (because it showed a better fare than she was able to calculate for me), and request a refund through the customer service portal, as per below. But if you can still reserve your ticket before paying at the website, go ahead and confirm your ticket and place it on 24-hour hold without paying. Write down your reservation code. Then, request the discount online (or a refund of the discount if you already paid) with their form, described below. It is unknown (as of September 2025) if the previously mentioned case number will automatically allow you to secure and receive the jubilado discount online without filing the form. 
  
 I found the form online by starting at the home page, click on ‘Customer Service’ link (as at September 2025, slightly down from the top, right hand side), ‘Requests or Claims’ (NOT ‘Ticket Refund Request’), then ‘Request Senior Citizen Discount’ under the ‘Other Requests’ heading, then fill out the form.  Or try this link: https://help.copaair.com/hc/en-us/requests/new?tf_9854964819863=dc.descuento_de_jubilado&ticket_form_id=9855457716503&_gl=1*gp6pej*_gcl_au*NjQ0NTE2MDAwLjE3NTc2MjAzNTE.*_ga*MTQzNDgwMTU1OC4xNzU3NjIwMzUy*_ga_SEJ8DB2YNH*czE3NTc3MDM1NzYkbzIkZzEkdDE3NTc3MDUxNzEkajIwJGwwJGgxMDI1NzU4NjM2 I found the form online by starting at the home page, click on ‘Customer Service’ link (as at September 2025, slightly down from the top, right hand side), ‘Requests or Claims’ (NOT ‘Ticket Refund Request’), then ‘Request Senior Citizen Discount’ under the ‘Other Requests’ heading, then fill out the form.  Or try this link: https://help.copaair.com/hc/en-us/requests/new?tf_9854964819863=dc.descuento_de_jubilado&ticket_form_id=9855457716503&_gl=1*gp6pej*_gcl_au*NjQ0NTE2MDAwLjE3NTc2MjAzNTE.*_ga*MTQzNDgwMTU1OC4xNzU3NjIwMzUy*_ga_SEJ8DB2YNH*czE3NTc3MDM1NzYkbzIkZzEkdDE3NTc3MDUxNzEkajIwJGwwJGgxMDI1NzU4NjM2
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 2-You likely don’t need the + symbol for country code for your phone; however, the customer service agent advised me that sometimes you DO need to include the + symbol. Also, you don’t need a dash between the sets of 4 numbers for a Panama phone. I would expect the same format would apply for other country phone number combinations: don’t use the dash unless the form won’t submit. 2-You likely don’t need the + symbol for country code for your phone; however, the customer service agent advised me that sometimes you DO need to include the + symbol. Also, you don’t need a dash between the sets of 4 numbers for a Panama phone. I would expect the same format would apply for other country phone number combinations: don’t use the dash unless the form won’t submit.
 3-Always include a brief explanation of why you are requesting the discount. English is fine if you don’t want to use Spanish However, Spanish uses accented characters, and I occasionally encounter problems using those ‘special’ characters in online forms. If your form does not submit, perhaps it choked on your use of special characters (accented letters)?. 3-Always include a brief explanation of why you are requesting the discount. English is fine if you don’t want to use Spanish However, Spanish uses accented characters, and I occasionally encounter problems using those ‘special’ characters in online forms. If your form does not submit, perhaps it choked on your use of special characters (accented letters)?.
-4-Make sure you put information in all fields marked with a red asterisk ( * ).+4-If you have a prior case number, include it in the explanation. 
 +5-Make sure you put information in all fields marked with a red asterisk ( * ).
  
 Finally, attach a scan or photo of your cedula (or other entitling documentation) to the form, then submit it. If the form resets, you have done something wrong, so go over your answers again - the form will not highlight errors, it will just refuse to submit. If all else fails, call Customer Service, use the prompts to get to a live person, and the agent can walk you through filling out the form as you do it: +507-217-2672. If you did everything correctly, the form disappears, and you will see a message on the new screen confirming success of your submission. Finally, attach a scan or photo of your cedula (or other entitling documentation) to the form, then submit it. If the form resets, you have done something wrong, so go over your answers again - the form will not highlight errors, it will just refuse to submit. If all else fails, call Customer Service, use the prompts to get to a live person, and the agent can walk you through filling out the form as you do it: +507-217-2672. If you did everything correctly, the form disappears, and you will see a message on the new screen confirming success of your submission.
  
-September 2025: I got a confirmation email after submitting the form, then lickety-split, I received another email from customer service confirming the discount, and instructing me to call the reservation customer service center. It included a service number. +You should receive a confirmation email after submitting the form, then: 
-  +-If you requested a pre-purchase discount, you should quickly receive a confirmation email advising you to call customer service to finalize your purchase over the phone. This email will include a case number. Call the reservation number for Copa: +507-217-2672. Chose the option for managing a booking already made, and when you give the reservation code (it never asked for the case number given in the email), you will be connected with an agent. The agent will confirm your reservation and the discounted price, and then you can pay immediately. The call took less than 15 minutes, including navigating the phone tree to get to the agent. 
-Then call the reservation number for Copa: +507-217-2672. Chose the option for managing a booking already made, and when you give the reservation code (it never asked for the service number given in the email), you will be connected with an agent. The agent will confirm your reservation, the discounted price, and then you can pay immediately. The call took less than 15 minutes, including navigating the phone tree to get to the agent.+-2 If requesting a refund of a discount. September 2025: One week later, I received another email from customer service confirming the refund of the discount.  
  
 Delta Airlines: Delta Airlines:
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 Once you confirm, they will call you to get payment info to book the flight.  Once you confirm, they will call you to get payment info to book the flight. 
  
-NOTE: The jubilado discount can only be applied for purchases made through the Panama City Ticket Office. The united.com site does not process jubilado discount. Also, contrary to popular belief, the flight can originate outside of Panama, but again, must be booked through the Panama Ticket Office. +NOTE: The jubilado discount can only be applied for purchases made through the Panama City Ticket Office. The united.com site does not process jubilado discount. Also, contrary to popular belief, the flight can originate outside of Panama, but again, must be booked through the Panama Ticket Office. September 2025: United just announced it is restricting the discount in two ways: 1-The ticket must begin travel in Panama, and 2-The ticket must be entirely and exclusively on United planes. What this means for code-share travel (e.g. Copa from David) is unclear.
  
 General Email: panamacto@united.com  General Email: panamacto@united.com