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how_to:jubilado_airline_discounts [2024/02/16 17:18] – Add American Airlines 190.219.103.89how_to:jubilado_airline_discounts [2024/07/11 18:28] (current) – Add new info to American Airlines tomf
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 American Airlines: American Airlines:
  
-From I Go Panama FB post. +From I Go Panama FB post:
 Call AA at +507 269 6022. You can choose option 2 for an English speaking agent.  They will assist you and process the discount and payment. Phone number verified as working 2/16/24, but didn't wait to see how long hold time was. Call AA at +507 269 6022. You can choose option 2 for an English speaking agent.  They will assist you and process the discount and payment. Phone number verified as working 2/16/24, but didn't wait to see how long hold time was.
 +From other FB post 7/11/24:  Tell the CS Agent to consult "tariff code SRC" (probably if you're using USA Customer Service phone line).
  
 Copa Airlines: Copa Airlines:
  
-First option: Book in person at the airport or at Copa's David office. +First option: Book in person at the airport or at Copa's David office. They only store your jubilado information for the day's purchase. To get a permanent jubilado entry,  you eventually have to do option 2 below. 
 Second option: Go online and book your ticket and place it on 24 hr. hold.  Second option: Go online and book your ticket and place it on 24 hr. hold. 
-Email a copy of your Cedula or Permanent Resident card to customer service contactcenter@copaair.com They will reply with a registration number.  +Prior advice was: Email a copy of your Cedula or Permanent Resident card to customer service contactcenter@copaair.com They will reply with a registration number.  23 Feb 2024 this didn't work for me; I received a reply telling me I had to do it online with their form.  Here is the first webpage linked in their reply: https://help.copaair.com/hc/es-419/requests/new?tf_9854964819863=dc.descuento_de_jubilado&ticket_form_id=9855457716503&_gl=1*1kuoo6w*_ga*MjA2OTYyNzQ5Ni4xNjE4OTUxNzYx*_ga_SEJ8DB2YNH*MTcwODcxODQ4Ni4xMC4wLjE3MDg3MTg0ODYuNjAuMC4w 
-Then call the reservation number for Copa. Chose the option for a booking already made, and when you give them the email registration number, they will confirm your reservation. They may expedite your registration on this call if you haven't already sent in your cedula. If your info is in their system you get the discount and can pay immediately.+ 
 +From there, you can find the link to request the jubilado discount, at https://help.copaair.com/hc/es-419/requests/new?tf_9854964819863=dc.descuento_de_jubilado&ticket_form_id=9855457716503&_gl=1*rga1k0*_ga*MjA2OTYyNzQ5Ni4xNjE4OTUxNzYx*_ga_SEJ8DB2YNH*MTcwODcxODQ4Ni4xMC4wLjE3MDg3MTg0ODYuNjAuMC4w 
 +Note that this page is resistant to Google Translate webpage translation!  
 + 
 +Also Feb 2024, Dee Pritchard in WhatsApp group chatter stated: Once you do the online jubilado one time, Copa puts your information on file, and it is super easy the next time. Also, you can ask at the David office to have your cedula put on file so that they have it then next time doing it online is easier (paraphrased). Although Feb 2024 David office denied this ability, and referred me to the call center. 
 +  
 +Then call the reservation number for Copa: +507-217-2672. Chose the option for a booking already made, and when you give them the email registration number, they will confirm your reservation. They may expedite your jubilado registration on this call if you haven't already sent in your cedula. If your info is in their system, you get the discount and can pay immediately.
  
 Delta Airlines: Delta Airlines:
  
-From I Go Panama FB post. +Starting with I Go Panama FB post (Andrea Konduc, January 21, 2023):   
-1)You can book on the phone through any phone number. The Panama Delta number when you press the English option takes you to the main Delta anyways. If you speak Spanish the Panama Delta will surely know how to do the discount. Nobody will know what you are talking about on the English speaking Delta unless you guide them to "Go to the Point of Sale for Panama" and "use the discount code "SRC". If they can't find that, tell them to look for "International Senior Citizen Discount Fares and it is listed under PA Special Discounts POS Ticketing: Panama. +1) As modified by experience 16 February 2024.  
-For my flight I had already booked, they issued me an ecredit over the phone for the 25% difference so I didn't have to cancel and rebook, which would have been a pain, because I would have had to wait for an ecredit I had already used to get redeposited and risk losing the seat price I got.  +- Find your preferred flight details. Delta will not hold a reservation. To be safe, do not purchase your trip yet, just get the details. However, if you're confident you can get all this done within the first 24 hours, within the 24 hour cancellation policy, book the trip with seat selection, and pay full price for it, then get on the phone to Delta Customer Service. 
-2)On Delta chat, they can hold your fare and use the discount, but then you physically need to go to the airport to pay for the ticket. It can be used for leaving Panama only, or round trip from Panana, unlike United which allows travel anywhere from anywhere. +- You can book on the phone through any phone number; main US customer service number is ‭+1 (800) 221-1212‬ (other numbers found online include customer service hotline "+1-𝟖𝟎𝟓-𝟕𝟓𝟏-𝟐𝟕𝟗𝟒 Or +1-𝟖𝟎𝟓-𝟕𝟓𝟏-𝟐𝟕𝟗𝟒 (ᴏᴛᴀ) or 1-805-Delta(REal Persons)", for what they're worth).  
-3) you can use a Panama based travel agent and pay the agent's fee but they can only book flights leaving from Panama but not going to Panama, unless it's a round trip flight.+- Delta's main policy is "There is no such thing as a discount here so talk to the hand."  Nobody will know what you are talking about at Delta unless you guide them to their internal FAQ; say "Go to your 'Reference Source' and check 'KM' for International Senior Citizen Discount." Inform them they will need to "manually code the fare". If they can't find that FAQ, suggest they look for "International Senior Citizen Discount Fares" and it may be listed under "PA Special Discounts POS Ticketing: Panama." Don't harsh on the CS Agent; they're just following protocol. Just insist that it's the law here, and you understand it's strange, and request escalation to a manager who might have dealt with this before. There IS a FAQ, they just have to find it. 
 +-They asked if I had the government social security card (our cedula) and if I was a citizen.  I didn't want to parse 'resident with jubilado status' vs 'citizen' with them, so I just said 'yes' to both. They did not want a copy of the ID, but mentioned that it may be requested at the airport when checking in. 
 +- Then they should manually book the trip for you, with discount. Gently remind them about the half-priced departure tax (from $40 to $20) as part of the mandated discount. 
 +- Note: I had already booked the trip, with standard 24 hour cancellation policy. Once they found the FAQ and agreed there was a discount, they were able to rebook the trip as discounted, and cancel and refund the old purchased trip. But by doing so, they were able to see exactly what I had booked, including seat numbers. 
 +2) Unknown validity as of 2/17/24: On Delta chat, they can hold your fare and use the discount, but then you physically need to go to the airport to pay for the ticket. In Panama City.  It can be used for leaving Panama only, or round trip from Panana, unlike United which allows travel anywhere from anywhere. 
 +3) You can use a Panama based travel agent and pay the agent's fee but they can only book flights leaving from Panama but not going to Panama, unless it's a round trip flight.
  
 United Airlines: United Airlines: